FAQs

📖 Frequently Asked Questions

1. How can I place an order? +
You can place your order in three easy ways:
• Through our website: Browse, select your size, and checkout securely online.
• Via Instagram DM (@fitsi_co): Share the product name or screenshot, and our team will guide you.
• Via WhatsApp: Order on WhatsApp
2. Do you ship all over India? +
Yes! We ship Pan-India. Wherever you are, FITSI will reach you with cozy vibes and comfy styles.
• Shipping charges (if any) will be shown at checkout.
3. What is the delivery timeline? +
• Dispatch: 3–4 working days after order confirmation.
• Delivery: 4–7 business days, depending on location.
• Tracking link will be shared via SMS/email after shipping.
4. What payment methods do you accept? +
We offer a variety of secure payment methods:

• Website checkout: All major online payment channels (UPI, cards, net banking, wallets, etc.)
• Instagram DM / WhatsApp orders: UPI, Bank Transfer, Paytm Wallet, QR Code
• Cash on Delivery (COD): Available at an additional charge of ₹200
5. Do you offer customisation? +
Yes! We’re happy to personalise your order with:
• Size adjustments
• Initials/embroidery
• Special requests (based on availability)

Contact us via WhatsApp, Instagram DM, or email at fitsico&club@gmail.com.
6. What is your return & exchange policy? +
At FITSI, your comfort matters!

• No returns, only exchanges.
• Exchanges accepted for size issues or defective items within 5 days of delivery.
• Items must be unused, unwashed, and in original packaging.
• Customised items are not eligible for exchange.

Request an exchange via WhatsApp or email fitsico&club@gmail.com.
7. How can I contact FITSI? +
We’re always happy to help!

• 📧 Email: fitsico&club@gmail.com
• 📱 Instagram: @fitsi_co
• 📞 WhatsApp: Chat with us